1. Acceptance of Terms

By accessing and using Zapmark ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Service.

2. Description of Service

Zapmark provides an AI-powered image-generation service for visual content, including logos, illustrations, and short looping animations. Users create, refine, and download generated content through a grid-based workflow. The Service includes:

Grid-based image generation (single, 2×2, 3×3, 4×4 formats)
Style and concept variations of a brief or reference image
Combination of multiple reference images into new compositions
Frame-by-frame animation generated as a grid and exported as an animated GIF
Upscaling and refinement of selected results
Download capabilities for generated content

3. User Accounts

To access certain features of the Service, you may be required to create an account. You agree to:

Provide accurate, current, and complete information
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use

4. Credit System and Billing

Our Service operates on a credit-based system. Costs vary by model and operation:

Standard generations (grid, variation, single image) cost 10 credits regardless of the grid size produced
Pro-model generations cost 30 credits per request to cover the higher cost of the premium model
Batch upscaling costs 10 credits per image being upscaled
If a generation fails on our side, the credits are automatically refunded to your account
Credits are provided monthly based on your subscription plan and do not roll over to the next billing cycle
Subscriptions automatically renew unless canceled. You may cancel your subscription at any time
Free trial accounts receive a small number of complimentary credits for evaluation

5. Intellectual Property and Content Ownership

Your Content: Subject to your continued compliance with these Terms and the Acceptable Use Policy below, we grant you an unlimited, worldwide, royalty-free licence to use, modify, and commercially exploit the image files you generate under a paid subscription plan.

AI-generated content disclaimer: Courts and copyright offices in several jurisdictions (including the United States and parts of the EU) have ruled that content generated solely by AI without sufficient human authorship may not qualify for copyright protection. Accordingly, we do not warrant that generated content is copyrightable, unique, or free of third-party rights. The licence above is granted in lieu of a copyright assignment.

Free Trial: Content generated during the free trial is for evaluation purposes only. Commercial usage rights are granted upon subscription.

Our Service: The Zapmark platform, including its design, code, branding, and the curation workflow surrounding the underlying AI models, remains our exclusive property. The underlying AI models themselves are owned by their respective providers (see Privacy Policy Section 4).

6. Acceptable Use Policy

You agree not to use the Service to generate, upload, store, distribute, or attempt to generate any of the following:

Child sexual abuse material (CSAM) or any content that sexualises minors. We report suspected CSAM to the relevant authorities and cooperate with law-enforcement investigations
Likenesses of real, identifiable people without their explicit, documented consent — including, but not limited to, celebrities, politicians, private individuals, and the recently deceased. This covers photorealistic deepfakes, non-photoreal but recognisable depictions, and synthetic likenesses derived from reference images you do not have rights to
Content that infringes third-party intellectual property — registered trademarks, copyrighted characters, logos, or design works belonging to others. You are responsible for verifying you have rights to any reference images you upload and for not requesting recreations of protected marks
Sexually explicit, pornographic, or fetish content, including content sexualising consenting adults where you do not have rights to distribute such content
Hate speech, discrimination, or content targeting protected groups on the basis of race, ethnicity, religion, gender, sexual orientation, disability, or national origin
Content depicting graphic violence, gore, self-harm, or suicide, except for clearly educational, artistic, or journalistic contexts
Content intended to deceive, defraud, or manipulate — including but not limited to fake identity documents, counterfeit currency, forged signatures, and political disinformation
Malware, phishing assets, or content designed to compromise security
Content that is otherwise illegal under the laws of the Netherlands, the European Union, or the user's country of residence

You also agree not to:

Attempt to reverse-engineer, decompile, or exploit the Service
Use automated systems, scrapers, or bots to access the Service beyond ordinary use of the published interface
Resell, sublicense, or redistribute generated content as templates, stock assets, or training data
Bypass or attempt to bypass our credit / billing systems, rate limits, or trial protections

Reporting and enforcement. If you believe content generated through the Service violates this policy, contact us at hello@zapmark.space. We review reports promptly and, where the report is substantiated, remove infringing content, suspend offending accounts, and where required notify authorities. Repeated or serious violations result in permanent account termination without refund.

7. AI-Generated Content Disclaimer

Our Service uses artificial intelligence to generate visual content. While we strive for quality and originality:

We cannot guarantee that generated content is entirely unique
You are responsible for ensuring your use does not infringe on existing trademarks
We recommend conducting trademark searches before commercial use
Generated content is provided "as is" without warranties

8. Refund Policy and EU Right of Withdrawal

EU consumers — 14-day right of withdrawal. If you are a consumer in the European Union, EU law (Directive 2011/83/EU) gives you the right to withdraw from a distance contract for digital services within 14 days of purchase, without giving any reason.

Because the Service is a digital service delivered immediately upon subscription, you may waive this right of withdrawal at checkout in order to start using the Service straight away. By checking the "start immediately" consent box before completing your purchase, you (i) request that performance of the Service begin immediately, (ii) acknowledge that you lose your 14-day right of withdrawal once performance has begun, and (iii) confirm that you understand this consequence. If you do not provide this consent, your subscription will not start until the 14-day withdrawal period has elapsed.

If you did not waive the withdrawal right and wish to withdraw within 14 days, contact us at hello@zapmark.space. We will refund the full subscription fee to your original payment method within 14 days of receiving your notice.

Outside the 14-day window (or after you have waived it): Due to the nature of AI-generated digital content, we do not offer refunds for subscription fees, credit purchases, or generated content. Failed generations refund credits automatically. You may cancel renewal at any time from your account settings.

We encourage you to use our free trial before subscribing.

9. Service Modifications and Termination

We reserve the right to:

Modify or discontinue the Service with reasonable notice
Update pricing with 30 days notice to existing subscribers
Suspend or terminate accounts that violate these terms
Change features or functionality of the Service

10. Limitation of Liability

To the maximum extent permitted by law, Zapmark shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Netherlands, without regard to its conflict-of-law provisions. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands, unless mandatory consumer-protection law in your country of residence grants you the right to bring proceedings before the courts of that country.

EU Online Dispute Resolution. Consumers resident in the European Union may submit disputes through the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution proceedings but may do so on a case-by-case basis.

12. Contact Information

For questions about these Terms of Service, please contact us at:

Email: hello@zapmark.space